|
Patient Feedback
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at the most a few weeks - because this will enable us to establish what happened more easily.
If it is not possible to do that, please let us know the details of your complaint:
| • |
within six months of the incident that caused your problem, |
or
| • |
within six months of discovering that you have a problem, provided this is within twelve months of the incident. |
Complaints should be addressed to Mr Mark Stubbings, Business Manager.
What We Shall Do
We shall acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:
| • |
find out what happened and what went wrong. |
| • |
make it possible for you to discuss the problem with those concerned. |
| • |
resolve the matter as soon as possible. |
| • |
identify what we can do to make sure the problem does not arise again. |
|
