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How To See Your Doctor
 Appointments
Appointments may be made by telephoning the surgery or by calling into the surgery. Routine appointments may be made well in advance - up to a maximum of one month ahead.
You may also make an appointment up to 4 weeks in advance online. You will need to register in order to use this service, but we are finding that this is becoming an increasingly popular method of making appointments.
If you have a genuinely urgent medical problem that you feel needs attention on the same day, explain this to the receptionist and you will be seen that same day. Please do not abuse the urgent appointment system with non-urgent problems, as these are best managed during normal surgeries, when we can give you more time.
Home Visits
If a Doctor thinks that you are too unwell to visit the surgery, they will come and visit you at home.
When the Surgery Is Closed
If you need urgent medical attention outside normal working hours or at the weekend, please telephone the surgery. You will be connected to an answering machine that will give you the number to call for the Out-Of-Hours Service.
Recording Telephone Calls
Patients should note that, for their protection and better care and for the protection of staff, telephone calls may be recorded. These recordings will be treated confidentially.
Repeat Prescriptions
Repeat prescriptions are normally for patients on long-term treatment and have to be arranged after consultation with your Doctor. Please leave a written request with the receptionist or if your prescription is on computer, tick the items you require on the tear-off slip. Please allow two working days before collection. To avoid error we cannot take requests for repeat prescriptions over the telephone.
Sickness Certificates
For the first seven days lost through illness you do not need a certificate from your Doctor. This period is covered by the SC1 form available from your employer. You need to see the Doctor if the absence is for longer, or if your employer requires a private certificate, for which there is a small charge.
New Patients
The Practice welcomes new patients. When registering, patients are asked to complete a form and book an appointment for a health check. This allows us to meet you and tell you about the Practice, and take your medical history prior to your records becoming available.
Temporary Residents
If friends or relatives require medical attention while residing with you, we can treat them as a Temporary Resident. Otherwise, if you require medical attention while outside our Practice area, you can contact any Doctor practising in that area and be treated as a Temporary Resident.
Overseas Visitors
Overseas visitors will be charged for seeing the Doctors or the Nurse. A refund should be obtained from the visitor’s health insurance company when they return home.
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