NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
For real life-threatening emergencies – RING 999
Information about booking appointments
Urgent appointments – Call 02392 009191 from 8am and select option 1
If you feel you have a medical problem that needs to be addressed on the day, please call the surgery on 023 9200 9191 select Option 1 from 8am.
Routine appointments – Use the NHS App to book or call 02392 009191 from 10am and select option 2.
Register online! Our routine telephone appointments with a variety of clinicians can be booked from 7pm one week and a day ahead before appointment date. Alternatively you can call the surgery from 10am and press option 2, there will possibly be a queue of calls, please wait in the queue and we will get to you as soon as possible. Currently our routine appointments are available to book one week ahead.
Cancel an appointment – link in text reminder, the NHS app, or call 02392 009191 and select the # option
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. You can use the link in your appointment reminder message, via the NHS app or by calling us and selecting the # option. Please note persistent failure to comply with this guidance may result in the removal of your online access to book appointments.
Can I self-refer?
You can self-refer for some services without seeing your GP. You can view a list of services which accept referrals directly from patients by visiting our self-referral page.
You can self refer for the following issues:
- Pharmacy First
- Quitting Smoking
- Mental Health Services
- Maternity Services
- Psychological
- Drugs & Alcohol
- Sexual Health (including contraceptive services)
- Physiotherapy
- NHS Diabetes Prevention Programme
Meet the medical team
Who should you see for your problem – Our extended clinical team
- Advanced Physiotherapist – Back pain, limb pain, joint pain and neck pain.
- Advanced Podiatrist – Foot pain, pain below the knee. Our advanced podiatrist does not provide toenail care.
- Pharmacists – Medication reviews, medication queries, medication side-effects, long term condition reviews.
- Dietitians – Dietary problems such as allergies, irritable bowel syndrome.
- Social Prescribers – Social issues such as benefits, housing, lifestyle, bereavement, veteran support.
- Nursing Team – wound dressings, removal of stitches, health care management, smears, long term condition reviews, vaccinations, leg ulcers. Our specialist nurses run clinics for asthma, COPD, diabetes, heart disease and hypertension with most of them being fully qualified to issue prescriptions.
- Healthcare Assistants – blood samples, blood pressure monitoring, ECG, hearing tests, long term condition reviews, dementia screening, B12 injections and shingles injections, wound dressings, physical and carers checks, respiratory reviews, removal of sutures, COVID and flu vaccinations, weight management, learning disability reviews.
- Paramedic Practitioners, Nurse Practitioners and GP’s – Routine and urgent consultations.
Routine Appointments:
Things to Consider
- Please be aware that when calling to request an urgent appointment you will need to give our trained call handlers a brief description of the problem.
- Phone lines are at their busiest 8am – 10am and 2pm – 3.30pm. Please be prepared to wait in a queue. Putting the phone down and trying again will only prolong the amount of time taken to get through.
- If you hear a message saying that all of our call centre agents are busy, please keep trying as the queue usually moves quickly.
- Ensure you have important information (date of birth and phone number) ready to provide to verify your details.
- Online appointments are released at 7pm daily. We do hold some back for those without internet access, but this is the best time to take a look without having to call in.
- Our phone lines close at 1pm daily. They reopen at 2pm for afternoon appointments. Only medical emergencies will be dealt with between 1pm and 2pm.
Late for your Appointment
Please attend your appointment on time, if you are late you may not be seen. You will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.
Interpreter or being accompanied to your appointment
We are very happy for patients to attend with a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will endeavour arrange this.
Home Visits
Patients are requested, where possible, to telephone before 10:00am if a home visit is required that day.
Apart from the genuinely housebound, all other patients should attend the surgery.
Please note that the clinician may telephone you rather than visit you if this is medically appropriate.
Help with your appointment
Here are some tips to make the most of your appointment. Please also visit our ‘book an appointment’ page for lots of useful tips about appointment.
One problem per visit – The clinician may not be able to deal with lots of problems in one visit.
Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.
Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again – The clinician can explain what has been said or any words you did not understand.
Ask a friend or family member to come with you – only if you would like.
Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late – you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.
Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.
Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.