Order a prescription

Please note: We do not accept prescription requests by telephone or at reception. If ordering a prescription that is NOT on repeat, please allow up to 5 working days. If you need to order contraceptive medication, please click here. For HRT medication, please click here. 

How to order medication 

Please use the NHS App to order repeat medication. If you do not have the NHS App you can order medication using the form at the end of this page. 

Please click here for a guide for how to order prescriptions using the NHS App.

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

NHS App displayed on mobile phone

Not registered for online services yet? 

To register for online services, please call us between 2pm and 4:30pm on 02392 009 191 and select option 3 

Help with your Prescription

Urgent Prescriptions

It is your responsibility to request medication before it runs out. 

We will only consider urgent requests for the following medications: 

·         Inhalers 

·         Epilepsy Medication 

·         Insulin 

·         GTN Spray 

·         Blood Thinners 

·         Water Tablets 

·         Transplant Medication 

·         Hydrocortisone Tablets/ Prednisolone 

·         Epipen 

·         Parkinson’s Drugs 

‘Priority’ Prescriptions will be available for collection after 17:30 weekdays.

If you forget to request a Repeat Prescription

If you have run out of important medication you may be able to get help from your Pharmacy. 

Guidelines allow Pharmacists to provide you with a further cycle of repeat medication. 

You will need to check with your Pharmacy to find out if they can do this. If they can’t do it, they may direct you to a Pharmacy that can. 

You will need to take proof of your identity and medication with you. Please note that controlled drugs and antibiotics are not provided. If you need antibiotics or controlled drugs, you will need to telephone 111. 

Please make sure you have enough medication before public holidays and weekends. 

NHS Prescription Charges

To view current NHS prescription charges, please visit the NHS website

If you have a lot of medication it may be cheaper to buy a pre-payment certificate. 

Click the button below for help with NHS costs or to find out if you can get free prescriptions. 

Help with NHS Prescription costs and other costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Find your nearest Pharmacy

You can find Pharmacies in your local area by using the NHS Find a Pharmacy website. Pharmacies can dispense medications prescribed by the Practice. Many Pharmacies also offer the Pharmacy First Service. This services provides support for seven conditions:

  • impetigo (aged 1 year and over)
  • infected insect bites (aged 1 year and over)
  • earache (aged 1 to 17 years)
  • sore throat (aged 5 years and over)
  • sinusitis (aged 12 years and over)
  • urinary tract infections (UTIs) (women aged 16 to 64 years)
  • shingles (aged 18 years and over)
I have a medication query, what should I do?

If you have a query about your medication, please call the practice on 02392 009191 between 2pm and 4:30pm and select the general enquires line.

Repeat Dispensing Service

GPs and pharmacies are moving suitable patients to Electronic Repeat Dispensing . You might be suitable if you get regular or repeat medicines that don’t change. 

What does this mean for you? 

It allows your GP to send a series of repeat prescriptions to your pharmacy in one go. It removes the need for you to order them each time. It’s reliable, secure and confidential. 

How eRD can benefit you

If you get regular or repeat medicines, you might be suitable for eRD. Using eRD, you can: 

How do I sign up for eRD?

It’s really easy to sign up for eRD – just call us on 02392 009 191 and select option 3.

More information

ADHD Medication prescribed by Non-NHS clinics

For further information, please follow this link – ADHD medication prescribed by non-NHS clinics

Hospital and Community Requests

When you leave Hospital you should get seven days supply of medication. 

the Hospital will provide a discharge document to you. Please contact us to let us know about any new medication before it runs out. 

If the Hospital change any of your current medication, we will check this. 

Medicines requested by NHS Specialists

We need written information from the specialist about new medications. 

Acute Prescriptions

Acute prescriptions are one-off prescriptions that are not repeated (such as antibiotics). Sometimes your prescription will start as an acute and then change to a repeat. 

Some medication needs monitoring before it can become a repeat prescription. 

Over the Counter Medicines

Many medications are available from your Pharmacy without a prescription. We do not prescribe medications that are available over the counter.

Structured Medication Reviews

What is a Structured Medication Review?

A Structured Medication Review (SMR) is a review of the medications you’re taking and how you’re finding them. Each time we prescribe a drug for you, we check to make sure it’s the most appropriate medication. 

As your health needs change, we need to ensure your medications are still the best we can offer.  

Patients invited for an SMR are: 

  • patients on many, regular medications 
  • patients who are frail 
  • vulnerable patients 
  • patient on medications with a higher risk of complications 

During your SMR, we will work with you to review your medication. 

A qualified member of our team will always carry out SMR’s. A hospitalisation or concern from a health professional who’s caring for you might be a reason for a review. If you have concerns or need more support to manage the medicines you’re taking, you can ask for a review. We aim to review regular medications every year. 

Please bring your medications with you when you have your review. This helps to ensure we’re both talking about the same medicine. 

An SMR is one tool we use to help keep you as fit and healthy as possible. If you have concerns about your health or medication, please speak to a member of our team. 

Your Home Medicine Cupboard
  • Have a well-stocked medicine cabinet 
  • Have things in the house to treat most minor ailments. This should include: 
  • ·         Paracetamol and aspirin, and items such as Calpol for children 
  • ·         Cold and cough medicines, and lozenges for sore throats 
  • ·         Mild laxatives to relieve constipation 
  • ·         Rehydration mixtures for diarrhoea or vomiting 
  • ·         Indigestion remedy 
  • ·         Thermometer to check for fever 
  • ·         Range of plasters, bandages and dressings 
  • ·         Antiseptic wipes to clean cuts before they’re dressed 
  • ·         Travel sickness tablets. 

You can order repeat medication without logging in with the form below.

You will not be able to collect your Prescription from Reception. Please let us know your Pharmacy preference. Please note: For reasons of privacy this form will not store your details or medication request. There is no email acknowledgement with this service. Once you send this form a notification message will appear to indicate successful submission. It is important to enter your correct email address failure to do so will result in non-delivery of your request.

Portsdown Group Practice Repeat Prescription Request
Please use format day/month/year e.g. 12/05/1979

Prescription Items

Copy exactly the details from a prescription slip you have received from the practice.

Please note that items will only be dispensed if they are included in a prescription from the practice and a medication review is not pending.

Please Note: Special requests may not be authorised by the Doctor.
Please arrange this with your pharmacy

Privacy Policy

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our Privacy Policy to discover how we protect and manage your submitted data.
Please note: For reasons of privacy this form will not store your details or medication request. There is no email acknowledgement with this service. Once you send this form a notification message will appear to indicate successful submission.