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Order a Repeat Prescription

Please note
We no longer accept paper requests or produce paper prescriptions. We do not accept requests for any prescriptions by telephone or via our surgery reception desks. 


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Download on the App Store
NHS App displayed on mobile phone

It is quick and simple to manage request repeat prescriptions via our online service. Simply log in and select an option.


Please allow three full working days (72 hours) for prescriptions to be processed and remember to take weekends and bank holidays into account. If your local Pharmacy is requesting your Prescriptions this may take longer than three full working days (72 hours).

You need to decide where we should send your Prescription electronically. It can by any Pharmacy in England.

Not registered for online services yet?

You can order repeat medication without logging in with the form below.

You will not be able to collect your Prescription from Reception. Please let us know your Pharmacy preference. Please note: For reasons of privacy this form will not store your details or medication request. There is no email acknowledgement with this service. Once you send this form a notification message will appear to indicate successful submission. It is important to enter your correct email address failure to do so will result in non-delivery of your request. You will not be able to collect your Prescription from Reception. Please let us know your Pharmacy preference.

Portsdown Group Practice Repeat Prescription Request
Please use format day/month/year e.g. 12/05/1979

Prescription Items

Copy exactly the details from a prescription slip you have received from the practice.

Please note that items will only be dispensed if they are included in a prescription from the practice and a medication review is not pending.

Please Note: Special requests may not be authorised by the Doctor.
Please arrange this with your pharmacy

Privacy Policy

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our Privacy Policy to discover how we protect and manage your submitted data.
Please note: For reasons of privacy this form will not store your details or medication request. There is no email acknowledgement with this service. Once you send this form a notification message will appear to indicate successful submission.

Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP.

Help with your Prescription

Urgent Prescriptions

It is the patients’ responsibility to request repeat prescriptions in a timely manner to ensure that you do not run out of your regular medications.

Urgent requests for medication will only be considered for the medications below:

  • Inhalers
  • Epilepsy Medication
  • Insulin
  • GTN Spray
  • Blood Thinners
  • Water Tablets
  • Transplant Medication
  • Hydrocortisone Tablets/ Prednisolone
  • Epipen
  • Parkinson’s Drugs

‘Priority’ Prescriptions will be available for collection after 17:30 weekdays. Please note: No other medications will be treated as ‘Urgent’.

This is a clinical decision made by the GP’s to ensure safe prescribing for our patients. Our Medical Receptionists will not be able to alter this decision.

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

NHS Charges

To view current NHS prescription charges, please visit the NHS website.

If you have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a pre-payment certificate (PPC).

There is further information about prescription exemptions and fees in the section below.

Help with NHS Prescription costs and other costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

How to order your medication

Repeat Dispensing Service

GPs and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD). You might be suitable for eRD if you get regular or repeat medicines that don’t change. eRD means your GP can send your regular or repeat prescriptions electronically to a pharmacy of your choice. You can then collect your medication from your pharmacy, or ask them to deliver it to your home. 

What eRD means for you

eRD allows your GP to send a series of repeat prescriptions to your pharmacy in one go, so there’s no need for you to order them each time. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.

How eRD can benefit you

If you get regular or repeat medicines, you might be suitable for eRD. Using eRD, you can: 

How do I sign up for eRD?

It’s really easy to sign up for eRD – just call us on 02392 009 191 and select option 3.


We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.

Additional information

Gluten Free Prescribing

NHS England has undertaken a national consultation of prescribing of Gluten Free. This consultation has led to a number of Gluten Free items no longer being available on prescription on the NHS from 1st December 2018.

To view our Gluten Free FAQ please click on the link below:

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medicines requested by Hospital Specialists

Specialists will often suggest particular medication at a hospital appointment and ask us to prescribe for you. To ensure your safety we do need to receive written information from the specialist before prescribing. Sometimes a medicine is suggested that is not in our local formulary. There is nearly always a close alternative, and specialists are told that we sometimes make suitable substitutions when you are referred. We will always let you know if this is the case.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have been consulted with.

Over the Counter Medicines

A GP, nurse or pharmacist will not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Structured Medication Reviews

What is a Structured Medication Review (SMR)?

A Structured Medication Review (SMR) is a detailed look at the medications you’re taking and how you’re finding them. You will have had many medication reviews through your patient journey in general practice. Each time we prescribe a drug for you, we check to make sure it’s the most appropriate medication.

Additionally, with any repeat prescribed medication, we check periodically to make sure it’s the best medication for you.

Medical research and best practice advance all the time, and as your health needs change, we need to ensure your medications are still the best we can offer. You might not have been aware of this happening, but your clinician would have been asking the questions they need to consider as part of a regular consultation.

The clinician would ask things like: How are you feeling? Do you think things are improving? Are you having any difficulty with your medication?

We’ll invite patients on multiple regular medications, who are frail or vulnerable, or who have medicines with a higher risk of complications, to have their medicines checked. This is a Structured Medication Review. Shared decision-making is essential, and we’ll look in detail, together with you, at the medications you’re currently taking. We want to make sure they’re still the most appropriate for you, and that you’re managing well with them.

Where patients have a higher risk of complications due to their health conditions or the medicines they take, medication reviews can help to prevent hospital admissions. 

A qualified member of our team will always carry out Structured Medication Reviews. We complete reviews on a regular schedule, but other events might lead us to review your medication at a different time. A hospitalisation or concern from a health professional who’s caring for you might be a reason for a review. If you have concerns or need additional support to manage the medicines you’re taking, you can ask for a review.

We’ll ask you to bring all the medicines you take to the appointment with you so that we can check what you’re currently taking. This helps to ensure we’re both talking about the same medicine.

A Structured Medication Review is just one tool we use to help keep you as fit and healthy as possible. If you have concerns about your health or medication, please speak to a member of our team.

Your Home Medicine Cupboard

Have a well-stocked medicine cabinet

Have things in the house that can be used to treat most minor ailments. This should include:

  • Paracetamol and aspirin, and equivalent syrups (such as Calpol) for children
  • Cold and cough medicines, and lozenges for sore throats
  • Mild laxatives to relieve constipation
  • Rehydration mixtures for diarrhoea or vomiting
  • Indigestion remedy
  • Thermometer to check for fever
  • Range of plasters, bandages and dressings
  • Antiseptic wipes to clean cuts before they’re dressed
  • Travel sickness tablets.