HANWAY CLOSURE – 31/10/2020
As confirmed in merger communications, Stubbington Avenue closed on 30/4/2020 and Hanway Road site is due to close at 6.30pm on 30/10/2020.
As we near this date we wanted to let you know how to access services. Clinics are slowly being phased across to other sites (predominantly Kingston Crescent) in the lead up to closure so you will already be seeing that you are often directed to Kingston Crescent.
If you were planning on attending Hanway before closure for any other reason, we advise you to attend Kingston Crescent, it’s only a few hundred yards away, as it’s likely in the last days that we will need to have a reduced staff or extended closure of the surgery, to enable us to move necessary equipment and documentation.
You can attend ANY Portsdown site – so whichever is more convenient to you is fine.
However, we are encouraging people to only attend the surgery if absolutely necessary, so if you want to book an appointment or ask an administrative question we recommend you use eConsult – visit https://portsdowngrouppractice.webgp.com/ for general advice, to request an extension to a sick note etc.
If you would like to find out test results –please register for Online Services where you will be able to book appointments, request medication, view your record including filed test results. You can register at any of our sites, or by sending an email with your name, address, date of birth and contact details to firstname.lastname@example.org. Please put ‘online access’ in the subject heading.
Prescription issues can be dealt with over the phone between 2pm and 5.30pm Monday to Friday – 023 9200 9191 and Press Option 3. Please remember to wait 72 hours from submitting prescription requests to call with any related queries. Please note, prescription requests will not be taken over the phone.
As ever, for any medical issues that require attention the same day, please call 023 9200 9191 and Press Option 1. Do remember to call as close to 8am or 2pm as you can.
We realise that this must be an uncertain time for Hanway patients as you learn how to adapt and navigate to the Portsdown system, which we appreciate is very different to the system Hanway Surgery utilised. All of our staff are here to assist you with any queries you may have.
Please have your flu vaccination with us
We work fast and are practised in vaccinating you, informing you of updates required and gathering data so this does not take long. This saves all of us a lot of additional work and crucially, also saves on valuable appointments.
We will also advise you at the same time if you are eligible to be vaccinated against shingles, and/or pneumonia and can offer to do this at the same time.
And finally, we also check if you are overdue a review for areas such as your blood pressure, medication, asthma, diabetes etc.
If you are eligible for the free flu vaccine, please book your vaccine at the surgery and help us gather your data and ensure your health is up to date all in one appointment.
When we vaccinate you against flu we also obtain vital data that is necessary for your medical record and care.
The surgery purchases flu vaccines on your behalf so please have your vaccine with us.
To find ouit how to book a flu vaccination, please visit our dedicated flu page.
We are covid-safe
We would like to reassure patients that we have taken all necessary steps to ensure that our surgeries are a safe environment for patients and staff.
We have completed risk assessments for all staff and departments within the practice, and shared the results. We have implemented additional cleaning procedures in line with guidance and installed additional cleaning stations (i.e. hand sanitiser, wipes) around the practice for our staff and patients.
We have taken reasonable steps to maintain a 2m distance in the workplace, and for patients and colleagues visiting our sites – please take note of social distancing markers and supporting information in and around our sites.
Where people cannot be 2 metres apart, we have done everything practicable to manage transmission risk by staggering work and break times, rearranging working spaces and putting partitions in between desks.
We continue to monitor government guidance and our risk assessments to ensure our practices remain a safe place for all staff and patients.
We are open for patients with a pre-booked appointments. Please do not hesitate to contact us if you need to see a GP or nurse or any other member of the Portsdown team.
Routine vaccinations and immunisations are important and are available for all elgible patients at the practice. If you are eligible for a flu vaccination we will offer you any other vaccinations you are eligible for when you attemd for your flu jab. If you would like to book an appointment for a non-flu vaccination or child immunisations, please give us a call or use our online services. We are still offering appointments for Minor Surgery, blood tests, NHS health checks, leg ulcer dressings and many more.
Flu Season Is Coming!
Flu Season is coming and is set to be one of the largest flu vaccination campaigns the NHS has undertaken. We have a dedicated flu page which will be regularly updated during flu season with all the information information you need about the flu vaccination. Please click here to access the flu page.
We are open! But we've made some changes...
Portsdown Group Practice is open and can see patients - HOWEVER it's not business as usual.
We have worked hard to stay open during lockdown and have made frequent changes to how we deliver care to ensure patients continue to receive it.
Now that lockdown is easing we want to bring patients up to date with how we are running our services and how best to access them. We would like to thank all of our patients for their continued support during this crisis.
Our primary objective is to provide accessible care for all patients whilst protecting the lives of our patients and staff. In line with national guidance, when booking an appointment, you may be booked in for a phone call with a clinician first before being offered an appointment in the surgery. We also have the ability to carry out video consultations with patients that have a smartphone. We are utilising these appointment methods in order to keep face-to-face appointments available for patients that need a physical assessment.
We request that if your query is not urgent, please use our eConsult page to contact us.
When visiting a site, patients will be met by a member of the team at the door to check that they are well before entering the building.
Patients that attend for face-to-face appointments will be seen by a clinician wearing full PPE. Clinicians will be wearing aprons, face masks, gloves and visors as per public health guidelines. Areas are cleaned in between appointments to keep our surgery environments safe. This means that face-to-face appointment capacity is reduced. An example of this is our phlebotomy service which is usually a 5 minute appointment is now 10 minutes. We have limited capacity in the waiting room as we promote social distancing.
COVID is still here which means we have had to change how we operate by creating 'hot sites'. 'Hot sites' are used to see patients with temperatures or respiratory issues. This is to keep patients attending for other appointments safe. As a result you may be asked to attend a different site depending on what sort of appointment you need.
We kindly ask that all patients attending the surgery wear a face mask in line with government guidance.
Take our patient survey here!
We would really appreciate it if you could complete our patient survey. The survey is short and will take a few minutes to complete. It will help us towards improving and developing the services we offer to all patients. To take the survey, please click here.
Portsmouth Wheelchair Service - Wheelchair Amnesty
If you have been provided a wheelchair by AJM healthcare (Portsmouith Wheelchair Service) and no longer need it, it is important that it is returned so that it can be reconditioned and provided to someone who needs it.
Please view this video for details on how to return or arrange collection of your unused wheelchair.
Armed Forces Day - Saturday 27th June 2020
Saturday 27th of June 2020 is Armed Forces Day.
Showing support for the Armed Forces provides a much valued morale boost for the troops and their families. You can find out more about what they are doing at home and around the world by visiting the official sites of the Royal Navy, British Army and Royal Air Force.
Portsdown Group Practive is an accredited veteran friendly practice. We aim to support our veterans and ensure they benefit from the services available to them. Please let us know if you are a veteran by emailing email@example.com
For more information about Armed Forces Day and how you can support the Armed Forces please click here.
Covid-19 – The compulsory wearing of face covering on Public Transport
A letter from the LMC's chief executive, Dr Nigel Watson, regarding face coverings on Public Transport:
"The introduction of the requirement for people to wear face covering on Public Transport is intended to help prevent the spread of the Covid-19 virus.
There are certain groups of people who are exempt from this requirement and they include:
- children under the age of 11,
- people with disabilities
- those with breathing difficulties or
- those who are travelling with someone who relies on lip reading.
These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.
General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.
There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.
General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.
Many thanks for your help and support in this matter.
Dr Nigel Watson
Wessex Local Medical Committees"
During this current time it's more important than ever that your child is up to date with their immunisations. It is much safer to vaccinate them than not. We are offering childhood vaccinations for all children that need them. If your child is not up to date with their immunisations then please call us on 02392 009 191 to make an appointment.
For more information, please click here to watch a short video.
Make it easier - manage your health online!
If your query is not urgent, why not save time and submit your query online?
We provide various online services for patients to contact the practice, request medication, book appointments and manage their health - all from your smartphone or computer.
We've created a new page which details these areas. Please click here to see how you can save some time and manage your health more effectively!
Are you experiencing a crisis?
Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.
Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.
The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.
This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.
The Mental Health Triage Service can be accessed by phone by dialling 111 and online at www.111.nhs.uk.
If you are experiencing a life threatening emergency, please call 999.
Coronavirus (COVID-19) Update
NHS Guidance - Updated 24/03/2020
We have temporarily closed our Heyward Road and Paulsgrove branches. This is to protect patients and staff. Patients will continue to be seen at our other sites during this time.
We have temporarily suspended our online appointment booking functionality. This is to protect patients and staff from COVID19 (Coronavirus). To contact the practice, use eConsult, or telephone us on 02392 009191.
We would like to encourage patients to not to walk in to our surgeries during this time unless you have an appointment. This is to minimise the risk of virus transmission to patients and staff.
If you are self-isolating you need an isolation note from NHS online. Click here to get an isolation note.
If you have symptoms such as a newly developed cough or a fever above 37.8 degrees celsius, you should stay at home and self-isolate for 7 days. This advice relates to people who have travelled as well as those that have not travelled recently.
If a member of your household has been told to self-isolate for 7 days due to a cough, high temperature or other virus symptoms, you must also self-isolate for 14 days. This is because it may take longer than 7 days before symptoms develop.
Please do not call the surgery or NHS 111 regarding coronavirus unless you need help with your symptoms.
Please visit the dedicated NHS 111 coronavirus website: https://111.nhs.uk/covid-19 for further information.
To protect yourself and others, do not go to a GP, pharmacy or hospital.
Patient Wound Care Self Help
Click here for a guide on how to dress your wound effectively.
Contact us online - it's easy!
Over half of our patients are registered for online services. The online services platform we use is called 'SystmOnline'. SystmOnline enables patients to request prescriptions, view their medical record and book & cancel appointments, from a PC or smartphone. It's very easy to use.
To register, we require ID, this is to ensure that your medical information is secure and not accessible by anyone other than you and the practice. If you are not already registered, please ask to register at reception when you are next visiting the practice.
We also use 'eConsult'. eConsult is a method for contacting the practice via our website. eConsult can be used when you need to seek non-urgent medical help from the practice. eConsults are reviewed by a doctor and you should expect to receive a reply within 48 working hours.
We encourage all of our patients to use both SystmOnline and eConsult to interact with the practice. Both SystmOnline and eConsult save you time and allow you to contact the practice at your own convenience.
Learning Disability Directory
We've updated our community page with a link to the Portsmouth 'Local Offer' website. The website is a great resource for helping young people with educational needs and it also contains a Learning Disability Directory of Services.
To access the website, please click here.
To access the Learning Disability Directory of Services, please click here.
Mumps cases hit decade high
The BBC reports that cases of Mumps are at a decade high. Mumps can cause severe complications if you are not vaccinated. Many people recover without treatment, however, in some cases, there can be serious complications, such as inflammation of the testicles in males, meningitis and deafness.
The BBC report can be read here.
We advise all patients to vaccinate themselves against mumps. We offer a free MMR (Measles, mumps and rubella) vaccination to all patients that have not completed the two dose vaccination course. If you would like a vaccination, please contact us to request one.
We are pleased to confirm that, following yesterday's possible Coronavirus incident, we have now received confirmation that the patient has NOT tested positive for the Coronavirus and Kingston Crescent Surgery will therefore be open as normal on Monday morning. We would like to thank our patients for their understanding during this incident and will continue to be vigilant for any further potential cases.
All travellers who develop relevant symptoms (for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.
Measles deaths 'staggering and tragic'
A recent BBC news article has revealed that approximatley 142,000 people - mostly children - died from measles in 2018.
Cases of measles continue to rise across the UK and Europe. We urge all patients to check their immunisation status with us when attending for appointments. The Measles, Mumps and Rubella (MMR) vaccination is available to all patients on request.
To read the BBC News article, please click here.
Appointment Booking via Telephone
Good news! We are making it easier for you to book routine appointments via the telephone. As of week commencing 26th August, the routine appointment line (option 2) will open at 10:00am NOT 8:00am. This will allow us to have more staff available to take your call. Please remember, you can also book appointments via our online booking service, please speak to our reception team for more information.
Measles cases surge in Europe as three more countries join the UK in no longer being infection free
Sky News reports that cases of Measles have surged to 90,000 in the first half of the year compared to the 84,462 seen in the whole of last year (2018). To read the full article please click here.
Measles is a highly infectious viral illness that can lead to serious health complications, including infections of the lungs and brain.
Portsdown Group Practice can provide a free Measles, Mumps & Rubella (MMR) vaccination to eligible patients. Please contact us to find out if you are eligible. For more information about the MMR vaccination, please click here.
Waterlooville Breathe Easy - Support for patients with a lung condition
The British Lung Foundation are running a support group for all patients with a lung condition. The events take place on the first Wednesday of every month, between 2-4 pm at Waterlooville Community Centre. For more information please click here to view the poster.
Routine Child Immunisations Uptake Dropping
The BBC report that routine childhood immunisation uptake is dropping in the U.K. It is extremely important to complete childhood immunisation courses to avoid being at risk of contracting various diseases. If your child is not up top date, please give us a call to book an appointment. The full story can be read here.